At Driacora, we strive to ensure a seamless and satisfactory experience for our users. Our Fulfillment and Refund Policy is designed to outline the procedures and guidelines governing the fulfillment of orders and the process for requesting refunds. By engaging with our website and services, users agree to adhere to the terms and conditions laid out in this policy.
Driacora endeavors to fulfill orders promptly and efficiently. Upon successful completion of an order, users will receive a confirmation email containing details of their purchase and expected delivery timelines. Orders will be processed and dispatched in accordance with the specified processing times and shipping options selected during checkout.
We partner with reputable shipping carriers to ensure the timely and secure delivery of orders. While we make every effort to meet estimated delivery dates, unforeseen circumstances such as weather conditions or logistical challenges may cause delays. In such cases, we will promptly notify users of any updates regarding their delivery status.
Driacora offers a comprehensive refund policy to provide users with peace of mind when making purchases. Our refund policy encompasses the following scenarios:
In the event that a product is received in a defective or damaged condition, users are entitled to request a refund or replacement. Users must notify us within days of receiving the product and provide supporting evidence, such as photographs or videos, to substantiate their claim. Upon verification of the defect or damage, we will initiate the refund process or arrange for a replacement product to be dispatched at no additional cost to the user.
If an order fails to be delivered within the specified timeframe and is deemed lost or undeliverable, users may request a refund or opt for a reshipment of the order. Users must contact our customer support team to report the non-delivery and provide relevant details such as the order number and tracking information. We will investigate the matter and take appropriate action to resolve the issue in a timely manner.
While we strive to ensure user satisfaction, we understand that preferences may change. Therefore, users have the option to request a refund for their purchase within days of receiving the order, provided that the product remains unused and in its original packaging. Users are responsible for covering any return shipping costs incurred in such cases.
To initiate a refund request, users must contact our customer support team via email at [email protected] or through the contact form on our website. Users should include relevant details such as their order number, reason for the refund request, and any supporting documentation. Our customer support team will review the request and communicate the next steps accordingly.
Certain products or services may be exempt from our standard refund policy due to their nature or customization. Users will be duly notified at the time of purchase if any such exceptions apply. Additionally, refunds may be subject to processing fees or restocking charges as determined by Driacora.
If users have any questions or concerns regarding our Fulfillment and Refund Policy, they are encouraged to reach out to us at [email protected] Our dedicated support team is available to assist with any inquiries and ensure a positive experience for our users.